Privacy Policy
Last Updated: August 15, 2026
North Star Dental Services respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains the types of information we may collect when you visit our website, contact us, create an account, place an order, or otherwise interact with our online store; how we use that information; and the circumstances in which information may be shared.
1. Information We Collect
Depending on how you interact with our website, we may collect information including:
- Name
- Business or practice name
- Billing and shipping addresses
- Email address
- Telephone number
- Account and login information
- Products viewed or purchased
- Order and transaction information
- Shipping and delivery information
- Communications you send to North Star Dental Services
- Information you provide when requesting product assistance, service, quotes, or other support
- Device, browser, IP address, and website usage information
- Cookie and similar technology information
We collect information you provide directly as well as certain information automatically generated when you use our website.
2. Payment Information
Payments made through our online store may be processed by third-party payment processors.
North Star Dental Services may receive information about a transaction, such as payment status, amount, payment method type, or transaction identifier, but payment card information may be collected and processed directly by the applicable payment provider.
Payment providers maintain their own privacy, security, and data-handling practices.
3. How We Use Your Information
North Star Dental Services may use personal information to:
- Process and fulfill orders
- Arrange shipping, freight, delivery, or drop-shipping
- Process payments and refunds
- Communicate about orders
- Provide customer service and technical or product support
- Help determine product compatibility or appropriate product selection
- Provide quotes or respond to inquiries
- Maintain customer accounts
- Maintain transaction and business records
- Prevent fraud and protect the security of our website and business
- Improve our website, online store, products, and customer experience
- Understand how visitors use our website
- Send marketing communications when permitted
- Comply with legal, tax, accounting, regulatory, and other business obligations
We may also use information for other purposes that are reasonably related to the reason it was provided.
4. How We Share Information
North Star Dental Services does not sell personal information in the ordinary sense of exchanging customer information for money.
We may share information when reasonably necessary to operate our business, fulfill orders, provide services, or comply with legal obligations.
This may include sharing information with:
- Ecommerce and website service providers
- Payment processors
- Shipping and freight carriers
- Manufacturers and distributors
- Drop-shipping partners
- Technology and hosting providers
- Email and communication providers
- Analytics and website-performance providers
- Accounting, financial, insurance, legal, and other professional service providers
- Government agencies, regulators, courts, or law enforcement when legally required
For example, if an item is shipped directly from a manufacturer, we may provide the manufacturer or distributor with the customer's name, shipping address, contact information, and order information necessary to fulfill that order.
We expect service providers handling information on our behalf to use it for appropriate business purposes and in accordance with applicable requirements.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate the online store, remember preferences, maintain shopping-cart functionality, understand website usage, improve performance, prevent fraud, and support analytics or marketing activities.
Some cookies are necessary for the website and online store to function properly. Others may help us understand how customers use the website or measure the effectiveness of our communications and marketing.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website or shopping-cart functionality.
6. Analytics & Third-Party Technologies
North Star Dental Services may use third-party services to understand website traffic, visitor behavior, site performance, advertising effectiveness, or other website activity.
These providers may collect information through cookies, pixels, device identifiers, or similar technologies according to their own privacy practices.
The specific technologies used on our website may change as our website and online store evolve.
7. Email & Marketing Communications
If you choose to receive marketing emails or other promotional communications from North Star Dental Services, we may use your contact information to provide information about products, services, equipment, educational resources, promotions, or company updates.
You may unsubscribe from marketing emails by using the unsubscribe option included in the communication when available.
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, invoices, account notices, or responses to your inquiries.
8. Customer Accounts
If you create an account through our online store, you are responsible for maintaining the confidentiality of your login credentials.
Please contact North Star Dental Services if you believe your account has been accessed or used without authorization.
9. Data Security
North Star Dental Services uses reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.
We encourage customers to use appropriate safeguards when creating accounts and communicating sensitive information electronically.
10. Data Retention
North Star Dental Services may retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including:
- Order and customer-service history
- Accounting and tax records
- Warranty and product records
- Fraud prevention
- Dispute resolution
- Legal and regulatory compliance
Different types of information may be retained for different periods.
11. Your Privacy Choices & Requests
Depending on where you reside and applicable law, you may have certain rights regarding your personal information.
You may contact North Star Dental Services to request information about personal information we maintain about you, request correction of inaccurate information, or make another privacy-related request.
Some information may need to be retained for legitimate business, contractual, accounting, tax, warranty, security, or legal purposes even after a deletion request.
We may need to verify your identity before completing certain requests.
12. Minnesota Consumer Data Privacy Rights
Where the Minnesota Consumer Data Privacy Act applies, Minnesota residents may have rights concerning their personal data, including rights to access, correct, delete, and obtain certain personal data, as well as rights concerning certain uses of personal data.
Some businesses, information, and processing activities are exempt from the Act, and particular rights depend on whether and how the law applies.
North Star Dental Services will respond to applicable privacy requests in accordance with applicable law.
13. Children's Privacy
Our website and online store are intended for businesses, dental professionals, and adults purchasing dental equipment, parts, and supplies.
They are not directed to children, and North Star Dental Services does not knowingly seek to collect personal information from children through the online store.
14. Healthcare & Patient Information
Our online store is intended for purchasing dental equipment, parts, supplies, and related products.
Please do not submit patient medical records, protected health information, or other patient-identifying clinical information through our online store, general website forms, or ordinary order communications unless specifically requested through an appropriate method.
The purchase of dental equipment or supplies through the website does not by itself create a patient-care relationship between North Star Dental Services and any patient.
15. External Websites
Our website may contain links to manufacturer websites, payment providers, shipping services, or other third-party websites.
North Star Dental Services is not responsible for the privacy practices or content of third-party websites. Their collection and use of information are governed by their own privacy policies.
16. Business Transfers
If North Star Dental Services is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, information associated with the business may be transferred as part of that transaction, subject to applicable law.
17. Legal Requirements & Protection of Rights
North Star Dental Services may preserve, use, or disclose information when reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful government requests
- Protect the rights, property, or safety of North Star Dental Services, our customers, or others
- Investigate suspected fraud, misuse, or security incidents
- Establish, exercise, or defend legal claims
18. Changes to This Privacy Policy
North Star Dental Services may update this Privacy Policy as our website, business practices, technology, or legal obligations change.
Updates will be posted on this page with a revised “Last Updated” date.
19. Contact Us
Questions or requests concerning this Privacy Policy or the handling of personal information may be directed to:
North Star Dental Services
Please use the contact information provided on our website to reach us regarding privacy questions or requests.
Clear direction for your dental practice.